Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, sealed, and in its original packaging, unless Powerchem is at fault.
To begin a return, please contact us on info@powerchem.uk or call 01924 468 584.
Our returns address: Unit 15/16 Livingstone Mills, Howard Street, Batley, West Yorkshire, WF17 6JH
Ensure you contact us before returning an item. You will be given an RMA number which must be included with the returning goods. Failure to do so will result in delays.
Return Shipping Fees
- Returns where Powerchem is not at fault (i.e. changed my mind, accidental order), the customer is responsible for the shipping cost.
- Returns where Powerchem is at fault. You will be emailed a return shipping label or be given the cost of the return shipping.
Should you have any return queries contact us at info@powerchem.uk or call 01924 468 584.
Cancellations
Changed your mind? No problem. In line with the Consumer Contracts Regulations you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used, seals must not be broken and must be as new when returned to us.
Damaged On Arrival (DOA)
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so that we can rectify things quickly.
European Union - 14 day period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be returned in the same condition as you received it, unused, sealed, and in its original packaging.
Exchanges
The quickest way to exchange is to return the goods for a refund. You can then repurchase the correct goods you require.
Refunds
We will notify you once we have received and inspected the returned goods. If the return goods are approved, you’ll be automatically refunded on your original payment method within 7 working days.
It can take some time for your bank or credit card company to process and post your refund.
Any issues contact us at info@powerchem.uk or call 01924 468 584